During the warranty period, if the product is experiencing a problem under warranty conditions, the company’s technician will bring the replacement lamp or new lamp to the replacement user within 24 hours depending on geographical distance. The lamp will be recovered by the company to determine the cause.

Condition is guaranteed:

  • Product bugs, breakdown, technical breakdown due to manufacturer error.
  • Warranty is free within 03 (three) years from the date of delivery.
  • Warranty and Original Warranty stamp on the product.
  • Customers do not arbitrarily disassemble, change the product structure.

The cases are not covered by the warranty:

  • Product is no longer under warranty.
  • Due to natural disasters such as: typhoons, fires, earthquakes … or human impact.
  • Do not modify or remove any product details.
  • The product is damaged due to misuse compared to the manual.
  • The product shows signs of damage due to impact or electric ignition.

Services are chargeable:

  • Expiration of warranty, damage caused by installation and removal during the process of moving the workshop.
  • Replaces non-operating elements with original cost for 2 years after the warranty period.
  • Upgrade new leds updates for higher brightness if requested by the customer.

Address of the product warranty lamp:

POTECH POWER CO.,LTD

Address: 98 Kha Van Can Street, Quarter 3, Hiep Binh Chanh Ward, Thu Duc Dist., HCMC

Tel: 08-37269399 Fax: 08-37269565

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